Refund and return policy

In this Privacy Notice, we describe the policies and practices we use when collecting your personal data and tell you about your rights. We take your privacy very seriously and will update this Privacy Notice periodically as we adopt new ways of processing personal data or adopt new privacy policies.

 

Executive summary

  • This website is operated by Konciensia kompetens AB org. nr. 559333-4989 Konciensia is a company governed by Swedish law and has its registered office at Packhusgatan 4, 602 38 Norrköping.
  • Through this website you can learn more about our services, subscribe to our newsletters and find out what we at Konciensia do and are passionate about.
  • You will be able to access most of the website without registering your personal data with Konciensia. However, we use cookies, which give us access to some of your personal data.
  • If you have any questions or concerns please contact us at info@se

Last updated: 2024-08-12

 

Privacy Notice Full Text

Last updated: 2024-08-12

Table of contents

  1. Introduction
  2. Our principles
  3. Personal data we collect
  4. How and why we use your data
  5. When and how we share information with others
  6. Your rights as a data subject
  7. The security of your data
  8. Data storage and retention time
  9. Exception
  10. Other services
  11. Changes and updates to this Privacy Notice
  12. Questions, concerns or complaints

Privacy Notice

1. introduction 

This website is operated by Konciensia kompetens AB org. nr. 559333-4989- Konciensia, a company governed by Swedish law with its registered office at Packhusgatan 4, 602 38 Norrköping.

In this Privacy Notice, we describe the policies and practices we use when collecting your personal information and tell you about your rights when you view our website or use certain features of the site. Please note that some of our sites contain links to third-party products that may have privacy policies that differ from ours. If you enter your details in any of these products, your information will be processed according to their respective privacy policies.

We understand and take responsibility that privacy is an ongoing responsibility. We will therefore update this Privacy Notice periodically when we introduce new approaches to processing personal data or adopt new privacy policies.

Summary: This Privacy Notice applies to Konciensia.se

2. Our principles

2.1 We do our best to protect your privacy by using security technology appropriately. This means that:

  • We make sure we use the right security measures to protect your information; and
  • We make sure that when we ask another company to provide a service for us, they use appropriate security measures.
  • We will ensure that it is clear that you can make your own choices about our marketing to you. For example, you will always have the option to opt out of direct marketing from us.
  • We will only collect and use information about you as an individual visitor if we have your permission or if we have reasonable, commercial reasons, such as for marketing purposes.
  • We will be clear and transparent about what data we collect and how we use it.
  • We will only use your personal information for the purposes for which it was collected and we will ensure that it is securely deleted.

Summary: We respect your privacy and your personal data is safe with us.

3. personal data we collect

3.1 Collection of personal data

Konciensia collects data about its website visitors. We do not resell personal data to anyone and only share it with third parties who facilitate the delivery of our products and services. For further information see section 5.

 

3.2 Information you provide to us

When you use some of the website's features, you give us access to data directly, e.g. if you subscribe to our newsletter, we will ask for your email address.

 

3.3 Personal data we collect when you visit our website - use of cookies

When you visit our website, we collect certain information about you for the purposes described in section 4.

Like many other websites, Konciensia.se collects certain information automatically and stores it in log files to generate statistics and measure activity on the site. This information may include IP addresses, web beacons, the region or general location of your computer or device, browser, operating system, and other usage information, including a history of which pages you view.

 

3.4 Your correspondence with Konciensia If you contact us by email, telephone or any other form of communication, we may retain such correspondence and the information it contains (such as the name, subject matter, location and personal information you provide in text form). We will use it to answer your questions; to notify you of publications or other services; or to record your complaint, question, request or the like. If you wish Konciensia to "delete" your personal data or otherwise stop communicating with you, you are always welcome to contact us at info@konciensia.se

 

Summary: You do not need to give us access to your data to view konciensia.se

4. How and why we use your data

4.1 We use your personal data for the purposes described below.

4.2 Managing subscriptions. When you subscribe to our newsletter or order a report, we will ask you for your email address in order to provide you with the services and products you request.

Legal basis: We use your personal data as necessary to manage your subscriptions (legitimate interest) and comply with the Marketing Act with regard to consent or established customer relationship.

4.3 Statistics, analytics and service improvements: We collect and store IP addresses, device location, browser, operating system and other website usage information to help us design the Site to better suit your needs. We may also use your IP address to help diagnose server problems and to administer our website, analyze trends, track visitors' activities, and gather demographic information that helps us identify visitor preferences. For statistical purposes, we store information about how many individual visitors our website has and how often those individual users visit our website. We collect and store this information to better understand our customers' needs and interests, so that we can develop and improve our services.

Legal basis: We carry out this processing as it is necessary for our legitimate interest to improve our services and to develop our business. We rely on your consent to the use of cookies under the ePrivacy Directive as appropriate.

4.4 Show you relevant marketing when you visit our website. When you visit our sites, we may store certain cookies to analyze your browsing preferences so that we can show you relevant marketing when you return to our site. This means that we store information about what we think you are interested in and tailor the marketing you see when you visit our site accordingly. For more information on exactly what type of cookies we use, what type of information they collect, why they collect this information and how you can manage, disable or delete cookies, please visit our Cookie Policy.

 

 

Legal basis: We carry out this processing to the extent necessary for our legitimate interest in understanding our visitors and providing them with personalized and relevant content and offers. As appropriate, we also ask for your consent to use cookies under the ePrivacy Directive.

4.6 Security: We use visitor information to protect the security of our products, services and customers, to detect and prevent fraud, and to resolve disputes and enforce our agreements.

Legal basis: We carry out this processing because it is necessary for our legitimate interest to protect our systems and services.

4.7 Customer service/Communication with you: As described above in section 3, certain information that you share with us when you contact us is stored and processed in order to manage your case with us and handle any complaints.

Legal basis: This processing is carried out to respond to your requests and fulfill our contractual and legal obligations.

4.8 Payment services provided by third parties: If you choose to pay for your purchase at a later date by invoice, we will use and transfer your details to the chosen payment provider. Our purpose is to transfer our claim and complete the purchase with you. Please note that the terms and conditions and privacy policies of such payment services apply to the use of your personal data and the processing of your payment.

Legal basis: This processing is carried out to provide you with the products you have purchased and to fulfill our contract with you.

4.9 Other purposes: If we intend to use any personal information in a manner inconsistent with this Privacy Notice, you will be informed of such intended use before or at the time your information is collected, or we will ask for your consent after collection but before such use occurs.

Summary: We only process your data for specific purposes and we have at least one legal basis for each processing operation.

6. When and how we share information with others

6.1 We share your data when it is necessary to complete a transaction or to fulfill a contract, or when we have legitimate business purposes for doing so. If you choose to pay later by invoice, we will share your personal data with our payment service provider.

6.2 In order to manage your subscription, or website functions, we may disclose your data to our affiliates and service partners (i.e. companies we employ to provide customer service, help protect and secure our systems, or help us administer our newsletters or reports) who have been entrusted to process your data on our behalf and in accordance with our instructions, this Privacy Notice and other appropriate privacy and data protection measures. We will also share your data with our service partners if you review a product you purchased from us or your contact with us.

6.3 We may also disclose your personal information to third parties if we have good reason to believe that access, use, storage or disclosure of such information is reasonably necessary to

  • comply with a court order, government decision or other legal obligation,
  • enforce or apply our agreements,
  • managing and maintaining the security of our products, including preventing or stopping an attack on our computer systems or networks; and
  • protect the rights, property or safety of *Company*, our customers, franchisees or others.

Please note that the terms and conditions and privacy policies of such third party service providers will apply to the use of your personal data when processing your request.

Summary: We only share your data when it is necessary.

7. Your rights as a data subject

General information

7.1 Konciensia AB complies with applicable EU data protection laws, which include the following rights:

  • You can request access to an extract from the register (by law) and you have the right to information about the processing as well as access to a copy of your data, request its rectification and, in certain circumstances, its erasure.
  • You have the right to request restrictions and to object to the processing of your personal data based on our legitimate interest.
  • You have the right to lodge a complaint with a data protection authority, in Sweden it is the Swedish Authority for Privacy Protection that monitors how we as a company comply with relevant data protection legislation.
  • If the processing of personal data is based on your consent, you have the right to withdraw your consent for future personal data processing at any time.
  • You have the right to request that we disclose your data to another organization responsible for processing your personal data (controller) in cases where our right to process your data is based either on your consent or the performance of a contract with you.

7.2 You will have reasonable access to your data at no extra cost if you request it via info@konciensia.se. If we are unable to provide you with this within a reasonable timeframe, we will give you a date when the information can be provided. If such access is denied, we will explain why to you.

7.3 When we process your personal data, we will do so together with our affiliates to provide the features of the website, operate our business, meet our contractual and legal obligations, protect our systems and customers, or meet the legitimate interests described in detail under the sections "How and why we use your data" and "When and how we share information with others" above. When we transfer personal data from EU countries, we do so based on several legal bases described in the "Data retention and retention period" section.

7.4 To what extent do we use automated individual decision-making (including profiling)?

As a rule, we do not make any decisions based on automated processes or profiling that may have legal consequences for you in accordance with Article 22 GDPR. Should we use such procedures in the future, on a case-by-case basis, we will inform you separately and ask for your consent before using your data in such a way to the extent required by law.

7.5 Information on your right to object under Article 21 of the EU General Data Protection Regulation (GDPR)

  • The right to object to processing based on our legitimate interests.
    You have the right to object to the processing of personal data based on Article 6 (1) GDPR (lawful processing of personal data) on grounds relating to your particular situation at any time; this includes any profiling based on the provisions falling within Article 4 (4) GDPR. If you object, we will no longer process your personal data unless we can demonstrate compelling legal grounds for the processing which override your interests, rights and freedoms, or if the processing relates to the establishment, exercise or defense of legal claims.

    Opting out of interest-based advertising does not mean that you will no longer see advertisements on our websites, but the advertisements you do see will not be tailored to you and therefore will not be as relevant. See more under the section "Your rights as a data subject" below.

  • The right to object to data processing for marketing purposes.
    In some cases, we process your personal data for direct marketing purposes. You have the right to object at any time to the use of your personal data for such marketing, which includes profiling to the extent that it relates to such direct marketing. If you object to processing for marketing purposes, we will no longer process your personal data for such purposes. There are no formal requirements for making an objection; if possible, they should be directed to info@*Company*.se

Summary: We respect your rights regarding your data.

8. The security of your data

8.1 To help protect the privacy of your data and personally identifiable information that you transmit by using our website, we have physical, technical and administrative safeguards in place. We regularly update and test our security technology.

8.2 We limit access to your personal data to those employees who need to know the information to provide you with services or to administer our systems. We train our employees on the importance of confidentiality, privacy and security.

8.3 We are committed to implementing appropriate measures to enforce our employees' privacy responsibilities.

9. Data storage and retention period

9.1 Personal data handled by Konciensia AB is stored and processed in the region where you reside, in Sweden or in other European countries where Konciensia AB, its affiliates, branches, partners or suppliers are active. We take steps to ensure that the information we collect under this Privacy Notice is processed in accordance with the provisions of the same and that the relevant laws are complied with where the information is available.

9.2 If we were to transfer your personal data to third countries, i.e. countries outside the EU/EEA, we will enter into agreements and take other measures as required by law.

9.3 Konciensia AB retains personal data for as long as necessary.

9.4 Criteria that determine how long we store your personal data may be

  • How long is the personal data needed for us to provide you with the functionalities of our website?

    This includes, among other things, maintaining and improving the website, managing your subscriptions or other agreements we have with you, protecting our systems and administering necessary business and accounting information. This is the general rule that underpins the calculation of most retention periods.

  • Does it apply to personal data considered sensitive?

    In these cases, the storage period is usually shorter.

As a data subject, have you given your consent to an extended storage period?

In these cases, we keep the data longer with your consent.

Do we have legal, contractual or similar obligations to store the data?

Examples include mandatory legislation on the retention of information, such as for accounting purposes, government regulations to retain data relevant to investigations, or data that must be retained to resolve potential disputes.

9.5 For more information on where and how long your personal data is stored and for more information on your rights regarding deletion and portability, please contact Konciensia AB at info@konciensia.se

 

Summary: We only keep your data for as long as it is necessary for the purposes for which it was collected.

10. exception


10.1 Aggregated personal data

Aggregate data is collected and processed to track and evaluate website usage trends. This means that information about your actions on our website is collected and then anonymized in a way that means we can no longer trace the information back to you. We use this anonymous data about how our users use our website and services for statistical purposes, service improvement and product development. The data will be completely anonymous and will not consist of any personal data. It may therefore be stored for a longer period than your personal data.

Anonymization means that data that have been personal information are stripped of anything that could link them to an individual, as well as being cut off from anything that could allow them to be traced back to an individual in the future. This depersonalization of data goes one step further than pseudonymization, which means that certain information is cut off to make it harder to identify an individual using the data.

10.2 Third Party Links:
This Privacy Notice does not apply to personal information you provide to other users through the Site or otherwise. Third-party links that you click on our Site may be subject to those third parties' privacy policies, terms, or other rules. Please be sure to read the respective privacy notices of each third party whose links you click to stay informed about how your personal data is processed.

10.3 Children:

Konciensia AB does not knowingly collect personal data from children under the age of thirteen (13). If you are under the age of 13, we ask that you do not provide any personal information through our website. We encourage parents and guardians to monitor their children's Internet usage and to instruct their children never to disclose personal information through the Site without parental/guardian permission. If you have reason to believe that a child under the age of 13 has provided us with personal information through the Site, please email us at info@konciensia.se and we will endeavor to delete all such information from our databases.

Summary: This Privacy Notice does not apply to aggregated, anonymized data. Neither does it apply to third party links. Konciensia AB tries not to process children's personal data.

 

11. Other services

11.1 Payment service providers

We offer you additional payment solutions through third-party payment services. You can use this payment method when buying products online. We collect your personal data for the purpose of transferring our payment collection to the payment service provider. We collect your personal data, such as your name, email address, telephone number, address, social security number and information about your order. Our legal basis for collecting your personal data is because it is required for the performance of a contract.

The payment service provider allows you to pay later by invoice. The payment service provider offers you to pay within a certain number of days, or to split the payment.

Klarna AB is a payment service provider that you can choose as a payment method when shopping with us. If you choose Klarna as your payment method, we will transfer the personal data necessary to fulfill your order, such as name, email address, social security number and information about your order. Our legal basis for collecting your personal data is that it is required for the performance of a contract. For all terms and conditions, please visit their website, klarna.com.

12. Changes and updates to how we process personal data

To reflect customer feedback and changes to the service, we will amend this Privacy Notice from time to time. The latest date of updates will be shown at the top of the page and the changes will be described in the change history. If material changes to this Privacy Notice or how Konciensia AB uses your personal information occur, you will be notified via web or email before the changes are implemented to the extent required by law. Please review this Privacy Notice from time to time to stay informed about how Konciensia AB is protecting your information and privacy.

 

Summary: We will update this Privacy Notice when we update how we process your personal data.

 

13. questions, concerns or complaints

Responsibility for customers and users lies with:

Konciensia kompetens AB
Packhusgatan 4

60238 Norrköping

 

Organisationsnummer: 559333-4989

Customer service:
info@konciensia.se
konciensia.se

For questions or concerns about our Privacy Notice and our privacy practices, please contact customer service: info@konciensia.se